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Foreword |
5 |
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Table of Contents |
7 |
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Introduction |
13 |
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Part I E-Services in Public and Private Sector |
15 |
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Open Innovation in Research Libraries-Myth orReality? |
17 |
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Introduction |
17 |
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Theoretical Background |
18 |
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Research Method |
19 |
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Roskilde University Library (RUB) |
20 |
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Analysis and Results |
20 |
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Competitors and Governmental Agencies |
21 |
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Users in E-service Innovation |
22 |
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Discussion, Conclusions and Limitations |
22 |
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References |
23 |
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News as a Service: Adoption of Web 2.0 by Online Newspapers |
25 |
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Context of the Study |
25 |
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The Survey Methodology |
26 |
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Survey Data |
28 |
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Discussion and Outlook |
30 |
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References |
32 |
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Citizens Participation in Public Decisions: The Open Source Role |
34 |
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Introduction |
34 |
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Background and Literature Review |
35 |
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Research Method |
37 |
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Data Collect |
37 |
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The Conferences |
37 |
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The Web Site Analysis |
38 |
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The Questionnaire |
38 |
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Conclusion |
40 |
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References |
41 |
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A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration |
42 |
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Introduction |
42 |
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A Perspective on Document Digitization |
43 |
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A Dynamic Analysis of the Digitization Process |
44 |
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Methodological Approach |
44 |
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The Causal Relationships Diagrams |
45 |
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A System Dynamic Based Digitization Process Model |
46 |
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Analysis of Simulation Results |
47 |
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Conclusions |
48 |
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References |
49 |
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ICTs in an Ageing Society: An Overview of Emerging Research Streams |
50 |
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Demographic Change, New Needs |
50 |
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Research Question |
51 |
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Literature Search Method |
52 |
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Literature Search |
53 |
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Literature Search Outcomes |
54 |
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Conclusions and New Research Agenda |
56 |
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References |
57 |
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Analyzing the Structure and Complexity of a Service Provision Network: Potential Applications to Network Assessment |
58 |
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Introduction |
58 |
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Modeling Services as Networks |
59 |
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Measuring Service Network Complexity |
60 |
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A Practical Example |
61 |
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Conclusions and Outlook |
65 |
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References |
65 |
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Biometric Authentication and Authorization Infrastructures in Trusted Intra-Organizational Relationships |
66 |
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Introduction |
66 |
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Theoretical Framework |
68 |
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Research Design: Trust Definitions and Trust Conceptual Model |
68 |
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Biometric AAIs Within an Organization |
69 |
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Conclusions and Future Work |
71 |
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References |
72 |
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Reshaping eGovernment Through Institutional Agents |
74 |
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Introduction |
74 |
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Related Literature |
75 |
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Commentary |
77 |
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Intermediaries as Institutional Agents |
78 |
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Implications and Conclusions |
79 |
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References |
81 |
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Patent Information System in R&D Strategies: Tasks, Techniques and On-line Search Tools |
82 |
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The Emergence of a Pro-patent Era: Implications for Information Systems |
82 |
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Patent Analysis for R&D Strategies: A Process View |
83 |
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R&D Planning |
84 |
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Technology Planning |
85 |
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Product Planning |
85 |
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Market Planning |
85 |
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Getting Patent Information: On-line Patent Search Tools |
86 |
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Concluding Remarks |
88 |
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References |
88 |
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Part II Organizational Change and Impact of IT |
90 |
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ERP Acceptance: The Role of Affective Commitment |
93 |
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ERP Acceptance and Affective Commitment |
93 |
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Research Model and Hypotheses |
94 |
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Research Methodology |
96 |
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Sample and Procedure |
96 |
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Measurements |
96 |
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Results |
96 |
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Discussion |
98 |
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Conclusions |
99 |
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|
References |
100 |
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|
Individual Readiness for Change in the Context of Enterprise Resource Planning System Implementation |
101 |
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Introduction |
101 |
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Theoretical Framework |
102 |
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Factors Influencing RFC in the ERP Context |
102 |
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Method |
105 |
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Research Design and Measurements |
105 |
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Data Analysis |
105 |
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Discussion and Implications |
107 |
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References |
107 |
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|
Changing Spaces for Social Learning in ERP Implementation: A Situational Analysis |
109 |
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Research Approach |
109 |
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From the “Steering Committee” (1998–2002) to the “Key Users” 2002–2005) Time Period |
110 |
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Conclusions |
114 |
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References |
115 |
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|
A Planning-Oriented Approach for ERP Implementation in SMEs |
117 |
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Introduction |
118 |
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The Methodological Approach |
119 |
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Case Study and Results |
122 |
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|
Discussion and Conclusion |
123 |
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|
References |
124 |
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|
Motivators and Inhibitors to IT Infusion in Tourism SMEs |
125 |
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Introduction |
125 |
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SME Use of Technology and IT Infusion |
126 |
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Research Method and Context |
127 |
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Findings |
128 |
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Discussion |
130 |
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|
Conclusions and Future Research |
131 |
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|
References |
131 |
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|
The Utilization of Information Systems Security in SMEs in the South East of Ireland |
133 |
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Introduction |
133 |
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|
Research Motivations and Objectives |
135 |
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Methodology |
135 |
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Sample Characteristics |
136 |
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|
Research Findings |
136 |
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|
Conclusion |
138 |
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|
References |
139 |
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Influence of IT Service Management on Innovation Management: First Insights from Exploratory Studies |
141 |
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|
Introduction |
141 |
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Theoretical Foundation |
142 |
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Management of Innovations |
142 |
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Fundamentals of ITSM |
143 |
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Methodology |
143 |
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Results |
144 |
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ITSM Adoption |
144 |
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Innovation Management Implementation |
145 |
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Link Between ITSM and Innovation Management |
145 |
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Discussion |
146 |
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|
Conclusion |
147 |
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|
References |
148 |
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|
Technological and Organizational Structures: A Case of Adaptation in the Archaeological Sector |
149 |
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|
Introduction |
149 |
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|
Theoretical Framework |
150 |
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|
Research Methodology |
151 |
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Case Description |
152 |
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Discussion on the Findings |
155 |
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Conclusions and Limitations |
156 |
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|
References |
156 |
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Organizational Readiness and Success of the EHR-S Adoption |
157 |
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Introduction |
157 |
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The “Organizational Readiness”: A Literature Review |
158 |
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Organizational Readiness’ and Success of EHR-S Adoption: The Proposed Framework |
159 |
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|
The Organizational Readiness Dimensions |
160 |
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The Relationship Between Organizational Readiness and Project Outcomes |
161 |
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The Definition of “Success” in EHR-S Adoption |
162 |
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|
Conclusions and Future Works |
163 |
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|
References |
164 |
|
|
Part III Information and Knowledge Management |
165 |
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Toward a Flexible Data Management Middleware for Wireless Sensor Networks |
168 |
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|
Introduction |
168 |
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Related Work |
169 |
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|
A Flexible Data Management Middleware |
171 |
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|
Application Scenarios and Concluding Remarks |
174 |
|
|
References |
175 |
|
|
Semantic-Enriched Data Mining Techniquesfor Intensional Service Representation |
177 |
|
|
Introduction |
177 |
|
|
Web Service Representation |
179 |
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|
Data Mining Application to Web Service Representation |
181 |
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Preliminary Experimental Results |
182 |
|
|
Conclusion and Future Work |
183 |
|
|
References |
184 |
|
|
Semantic Search of Distributed Information and Knowledge |
185 |
|
|
Introduction |
185 |
|
|
Reference Scenario |
186 |
|
|
The SELF-SERVICE Methodology |
187 |
|
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Semantic Service Description |
187 |
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Semantic Links Definition |
188 |
|
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Change Management |
189 |
|
|
SELF-SERVICE Selection |
190 |
|
|
Related Work |
191 |
|
|
Conclusions |
192 |
|
|
References |
192 |
|
|
Exploring Strategic Indexes by Semantic OLAP Operators |
194 |
|
|
Introduction |
194 |
|
|
System Overview |
196 |
|
|
The Semantic Annotation Model |
197 |
|
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Semantic OLAP Operators |
198 |
|
|
Conclusion |
201 |
|
|
References |
201 |
|
|
Automatic Definition of KDD Prototype Processes by Composition |
202 |
|
|
Introduction |
202 |
|
|
KDD Ontology |
203 |
|
|
Algorithm Matching |
205 |
|
|
Related Works |
208 |
|
|
Conclusion |
209 |
|
|
References |
209 |
|
|
Social Validation in the Ontology Evolution Process |
210 |
|
|
Introduction |
210 |
|
|
Related Works |
211 |
|
|
The Ontology Evolution Process |
212 |
|
|
The Consensus Process |
213 |
|
|
The Community of Interest |
213 |
|
|
How to Reach Consensus |
214 |
|
|
Case Study: The Evolution of an Ontology on Semantic Technologies |
215 |
|
|
Conclusions |
215 |
|
|
References |
217 |
|
|
A Logical Approach to Context-Aware Databases |
219 |
|
|
Introduction |
219 |
|
|
A Data Model with Contexts |
220 |
|
|
Querying Contextual Data |
224 |
|
|
Related Work |
225 |
|
|
Conclusion |
226 |
|
|
References |
226 |
|
|
Uncertainty in Data Integration Systems: Automatic Generation of Probabilistic Relationships |
228 |
|
|
Probabilistic Automatic Annotation in a Data Integration System |
229 |
|
|
PWSD |
231 |
|
|
Uncertainty in Disambiguation – The Use of the Dempster-Shafer Theory |
231 |
|
|
From Annotation to Probabilistic Relationship Discovering |
233 |
|
|
Evaluation: Experimental Result |
234 |
|
|
Conclusions and Future Work |
235 |
|
|
Reference |
235 |
|
|
The iCoord Knowledge Model for P2P Semantic Coordination |
236 |
|
|
Introducion |
236 |
|
|
P2P Semantic Coordination with iCoord |
237 |
|
|
The iKM Knowledge Model |
238 |
|
|
The Peer Knowledge Layer |
239 |
|
|
The Collective Knowledge Layer |
240 |
|
|
The Collective Peer Knowledge Layer |
241 |
|
|
Usage of an iKM Knowledge Repository |
242 |
|
|
Concluding Remarks |
243 |
|
|
References |
243 |
|
|
Part IV e-Justice |
244 |
|
|
Measuring the Performance of Italian Courts: The Role of IS Success |
247 |
|
|
Introduction |
247 |
|
|
PMS in Non-profit Organizations |
248 |
|
|
Information System Success |
249 |
|
|
The Proposed Research Model |
250 |
|
|
Conclusion and Future Perspectives |
253 |
|
|
References |
253 |
|
|
Part VThe Strategic Role of Information Systems |
255 |
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|
Information Systems Security and End-User Consciousness – A Strategic Matter |
257 |
|
|
The Theoretical Framework |
257 |
|
|
The Method |
258 |
|
|
The Approach |
258 |
|
|
Enhancing Consciousness |
260 |
|
|
The Prescriptive Nature of Security |
262 |
|
|
Communication and Enhanced User Consciousness – The Strategic Issue |
262 |
|
|
References |
263 |
|
|
The Simulation by Second Life of SMEs Start Up: The Case of New Fashion Perspectives |
265 |
|
|
The Use of Virtual Reality in Business Management |
265 |
|
|
The Methodological Approach |
267 |
|
|
The Case of New Fashion Perspectives |
268 |
|
|
Conclusions |
271 |
|
|
References |
271 |
|
|
Web Reputation Management Systems as Strategic Tools |
273 |
|
|
Introduction |
273 |
|
|
Theoretical Framework |
274 |
|
|
Method, Case Description and Discussion |
275 |
|
|
Conclusions and Suggestions for Future Research |
278 |
|
|
References |
279 |
|
|
IS, Organization and Strategy: Convergence or Divergence? A Meta-Analysis |
281 |
|
|
Research Aim and Theoretical Background |
281 |
|
|
Intersection Between IS, Organization and Strategy: A Meta-Analysis |
282 |
|
|
Research Questions |
282 |
|
|
Research Method |
282 |
|
|
Results |
283 |
|
|
Research Topics |
284 |
|
|
Research Issues |
284 |
|
|
Cross Issues and Theoretical Perspectives with Organization and Strategy Disciplines |
285 |
|
|
Research Methods |
286 |
|
|
IS, Organization and Strategy: Two Way Ticket |
287 |
|
|
Limits and Future Research |
287 |
|
|
References |
287 |
|
|
The Strategic Role of Business Intelligence Systems: An Assessment Model |
289 |
|
|
Introduction |
289 |
|
|
Business Intelligence Systems and Their Strategic Role |
290 |
|
|
Clark’s et al. Model |
290 |
|
|
The Multiple Case Study |
292 |
|
|
Conclusions, Limits and New Research Proposals |
294 |
|
|
References |
294 |
|
|
Learning from a Wrong Consumer Perception: Bridging the Gap Between Created Value and Perceived Value |
297 |
|
|
Introduction |
297 |
|
|
Literature Review |
298 |
|
|
Method |
300 |
|
|
Conclusion |
302 |
|
|
References |
303 |
|
|
Supply Chain Coordination and IT: The Role of Third Party Logistics Providers |
305 |
|
|
Introduction |
305 |
|
|
Literature Review |
306 |
|
|
Methodology |
307 |
|
|
Case Description: The Laziale-Interlaziale Logistic Group |
307 |
|
|
Case Analysis: Discussion and Implications |
309 |
|
|
References |
311 |
|
|
Generating Knowledge by Combining Prediction Models with Information Technology |
313 |
|
|
The Role of Knowledge Based Decision Support Systems Versus Knowledge Generating Decision Support Systems |
313 |
|
|
An Application Area of Knowledge Generating Decision Support System: Prediction and Planning Model |
314 |
|
|
An Application Area of Knowledge Generating Decision Support Systems: Variance Analysis Model |
315 |
|
|
Conclusions |
317 |
|
|
References |
319 |
|
|
Part VI IS Quality, Metrics and Impact |
321 |
|
|
From IT Compliance Cost to IT Governance Benefits: An Italian Business Case |
322 |
|
|
Compliance View and Governance View |
322 |
|
|
The Benefits of IT Governance and Compliance |
324 |
|
|
IT Compliance and Governance Implementation |
326 |
|
|
Conclusion |
328 |
|
|
References |
329 |
|
|
The Evaluation of Information Systems: Lessons Learned from Practice |
330 |
|
|
Introduction |
330 |
|
|
Theoretical Framework and Methodology |
331 |
|
|
Action Research Projects |
332 |
|
|
Discussion |
333 |
|
|
IS Variables |
333 |
|
|
Relational Variables |
335 |
|
|
Limits and Further Research |
336 |
|
|
References |
336 |
|
|
Towards a Classification of Maturity Models in Information Systems |
338 |
|
|
Introduction |
338 |
|
|
Definition of Maturity Models in IS |
339 |
|
|
Research Design |
340 |
|
|
Proposition of a Classification System |
340 |
|
|
General Model Attributes |
342 |
|
|
Maturity Model Design |
342 |
|
|
Maturity Model Use |
343 |
|
|
Conclusion |
344 |
|
|
References |
345 |
|
|
Part VII Information Systems Development and Design Methodologies |
346 |
|
|
Web 2.0 Applications: Model-Driven Tools and Design |
348 |
|
|
Introduction |
348 |
|
|
The Design Process |
350 |
|
|
The Bluedeep Framework |
351 |
|
|
A Real Industrial Project |
353 |
|
|
Conclusions |
355 |
|
|
References |
355 |
|
|
Design of Information Systems Integration as Research Intervention: A Case Study |
356 |
|
|
Introduction |
356 |
|
|
GovQual at a Glance |
358 |
|
|
The Methodology: Interventions at a Glance |
359 |
|
|
Information Systems Integration at the Tunisian Ministry of Agriculture and Hydraulic Resources |
360 |
|
|
Conclusion and Future Work |
362 |
|
|
References |
363 |
|
|
Professional Desire, Competence and Engagement in IS Context |
364 |
|
|
Professional Desire and Will |
364 |
|
|
Engagement and Competence |
368 |
|
|
References |
370 |
|
|
Part VIII Human Computer Interaction |
372 |
|
|
From User Practice to ERP Customization: Reversing the Process |
374 |
|
|
Introduction |
374 |
|
|
A Multi-Facet Approach to ERP Customization |
376 |
|
|
User-System Dialogue Specification |
376 |
|
|
Participatory Design Methodology |
379 |
|
|
Conclusion |
380 |
|
|
References |
381 |
|
|
A User Study on How to Render Criticality in Interfaces that Visualize Process Maps |
383 |
|
|
Process-Oriented Access to Organizational Documents |
383 |
|
|
The Process Panel of the ProDoc System |
385 |
|
|
The User Study on Criticality Visualization |
386 |
|
|
Method |
386 |
|
|
Results |
388 |
|
|
Discussion and Conclusions |
389 |
|
|
References |
390 |
|
|
A Design Patterns Catalog for Web-Based Emergency Management Systems |
391 |
|
|
Introduction |
391 |
|
|
Pattern Mining Process |
392 |
|
|
The Catalog of WEMS Design Patterns |
394 |
|
|
Using the Catalog |
396 |
|
|
Conclusions and Future Work |
397 |
|
|
References |
398 |
|
|
Transforming Legacy Systems into User-Centred Web Applications |
399 |
|
|
Introduction |
399 |
|
|
The Legacy System Transformation Problem |
401 |
|
|
From Legacy System to User-Centered Web Application |
402 |
|
|
Conclusions |
404 |
|
|
References |
405 |
|
|
VALUTA: A Tool to Specify and Verify Interactive Visual Applications |
406 |
|
|
Introduction |
406 |
|
|
Formal Evaluation of Usability |
408 |
|
|
The VALUTA Tool |
410 |
|
|
Conclusions |
412 |
|
|
References |
413 |
|
|
Dynamic User Modeling for Personalized Advertisement Delivery on Mobile Devices |
414 |
|
|
The Issue of Advertising in Ubiquitous Environments |
414 |
|
|
The Mobile Advertising World |
416 |
|
|
A Dynamic User Model for Personalized Ads Delivery |
417 |
|
|
Long-Term User Interest Frameworks |
417 |
|
|
Short Term User Interest Framework |
419 |
|
|
Conclusion and Future Work |
420 |
|
|
Appendix: The Vector Space Model |
421 |
|
|
References |
421 |
|
|
Part IX Emerging Issues in a Globalized and Interconnected World |
422 |
|
|
Respecting the Deal: How to Manage Co-opetitive Actors in Open Innovation |
424 |
|
|
Introduction: Problem Identification |
424 |
|
|
The Objectives of the Solution |
426 |
|
|
Design and Development |
427 |
|
|
Instantiation of the Artifact |
429 |
|
|
A First Evaluation |
430 |
|
|
Discussion and Conclusions |
430 |
|
|
References |
431 |
|
|
The Role of ICT in Clinical Risk Management: First Evidence from an Italian Experience |
432 |
|
|
ICT and Clinical Risk Management |
432 |
|
|
First Evidence from an Ongoing Experience |
434 |
|
|
Conclusions |
438 |
|
|
References |
439 |
|
|
Information Systems and Service Research: A Co-citation Analysis |
440 |
|
|
Introduction |
440 |
|
|
Methodology |
441 |
|
|
Analysis |
443 |
|
|
Conclusion |
446 |
|
|
References |
447 |
|
|
The Cross-Level Antecedents of Dynamic Capabilities Development: The Case of Network Exploitation Capability |
448 |
|
|
Introduction |
448 |
|
|
Theoretical Framework |
449 |
|
|
Definition of Network Exploitation Capability |
450 |
|
|
Theoretical Model |
451 |
|
|
Individual Antecedent of NEC |
452 |
|
|
Organizational Antecedent of NEC |
453 |
|
|
Conclusions and Future Research |
454 |
|
|
References |
454 |
|
|
Part X IS Theory and Research Methodologies |
456 |
|
|
Learning Computer Supported Collaborative Problem Solving: A Case Study in Postgraduate Education |
457 |
|
|
Collaborative Problem Solving in Higher Education |
457 |
|
|
CoFFEE Supported Collaborative Problem-Solving |
458 |
|
|
CoFFEE in the DAOSan Masters Degree |
460 |
|
|
The Context |
460 |
|
|
Example of CoFFEE Sessions of Argumentative Discussion |
461 |
|
|
Session Analysis |
462 |
|
|
Conclusions |
464 |
|
|
References |
464 |
|
|
Part XI Accounting Management and Information Systems |
465 |
|
|
ICT and Procurement: The E-sourcing Systems of an Italian Bank Group |
467 |
|
|
Introduction |
467 |
|
|
E-sourcing |
468 |
|
|
The Advantages Afforded by the Use of E-sourcing Solutions |
469 |
|
|
Case Study |
470 |
|
|
Methodology |
470 |
|
|
The E-procurement Systems of a Well-Known Italian Bank Group |
470 |
|
|
The Afforded Benefits |
471 |
|
|
The Emerging Costs |
473 |
|
|
Organizational Changes in the Purchase Department |
473 |
|
|
Conclusions |
474 |
|
|
References |
474 |
|
|
IT Training: Impacts and Decision Drivers |
475 |
|
|
Introduction |
475 |
|
|
Training and Productivity in Italian Public Administrations |
476 |
|
|
ICT Training Propensity |
480 |
|
|
Conclusions |
482 |
|
|
References |
483 |
|
|
The Impact of Law on Accounting Information System: An Analysis of IAS/IFRS Adoption in Italian Companies |
485 |
|
|
Introduction and Literature Review |
485 |
|
|
Method of Analysis |
486 |
|
|
Discussion Results |
487 |
|
|
Patterns of Behavior for IAS/IFRS Project |
489 |
|
|
Determinants of Law Adoption Approach on AIS |
490 |
|
|
Conclusions and Further Research |
491 |
|
|
References |
492 |
|
|
Part XII Innovation Transfer of IT Research Projects |
494 |
|
|
Transferring FAME, a Methodology for Assessing Open Source Solutions, from University to SMEs |
496 |
|
|
Introduction |
496 |
|
|
Software Assessment Methodologies |
498 |
|
|
FAME: Filter, Analyze, Measure and Evaluate Approach |
499 |
|
|
Validation of FAME Methodology |
500 |
|
|
Conclusions |
502 |
|
|
References |
502 |
|
|
Innovative Strategies to Knowledge Transfer in a Context of Open Innovation |
504 |
|
|
Introduction |
504 |
|
|
Background |
505 |
|
|
European Policies to Support Knowledge Transfer |
506 |
|
|
The Spin-off Strategy for Knowledge Transfer in the European Open Innovation framework |
508 |
|
|
An Innovative Configuration of Research Spin-offs in Open Innovation |
509 |
|
|
Conclusion |
510 |
|
|
References |
510 |
|
|
An Approach to Digital Business Ecosystems based on Process Models |
512 |
|
|
Introduction |
512 |
|
|
Conceptual Model |
513 |
|
|
Capabilities |
513 |
|
|
Digital Species |
513 |
|
|
Organism, Organization and Capacities |
514 |
|
|
Digital Business Ecosystem |
516 |
|
|
Logical Model |
516 |
|
|
BPL and Digital Species |
517 |
|
|
Application of the DBE and BPL Based Model |
518 |
|
|
Conclusions |
518 |
|
|
References |
519 |
|
|
Intelligent Agents in a Logistics Domain: The PROMIS Project |
520 |
|
|
Intelligent Agents in Logistics Domains |
520 |
|
|
The PROMIS Research Project |
522 |
|
|
An Agent Based Model |
523 |
|
|
Implementation Notes |
526 |
|
|
Conclusions ad Future Works |
526 |
|
|
References |
527 |
|
|
Towards Management Guidelines for Collaborative Research Projects on Information Systems – Learning from Project Management Contingency Theory |
528 |
|
|
Introduction |
528 |
|
|
Collaborative Research Projects |
529 |
|
|
Application of Classification and Contingency Frameworks |
530 |
|
|
Conclusion |
534 |
|
|
References |
535 |
|