Contents	6
	Figures	10
	Acknowledgements	11
	1 Making sense of organizational change	12
	2 The discourse of change: from theory to practice	33
	3 From Lewin to OD: planned approaches to change	50
	4 Organizational culture and culture change	67
	5 Organizational learning, the learning organization and appreciative inquiry	84
	6 The quality movement – TQM and business process re-engineering	99
	7 A measure of change: Six Sigma and the Balanced Scorecard	111
	8 Leading change	129
	9 Power and resistance	148
	10 Diversity management	166
	11 Institutionalization and change	180
	Endnotes	198
	Bibliography	211
	Index	226